FAQ

 

What to do if I found or lost the items at the bus?

Where to apply if the driver fails to comply with timetables?

Where to apply for the driver behavior?

Where can I submit the proposals regarding the timetables?

Where to apply for the behaviour of passenger inspectors?

Why the timetable at the bus stop is different from the timetable online?

Is the animal transportation allowed in the buses / trolleybuses?

Is the bicycle transportation allowed in the buses / trolleybuses?

What are the rules of boarding and disembarkation?

Why it is not allowed to pay with high denomination banknotes when buying the single tickets at the buses or trolleybuses?

Complaints regarding the heating of buses and trolleybuses in winter.

Complaints regarding the air conditioning of buses and trolleybuses in summer.

What is the cleaning procedure of bus / trolleybus cabin?

How close to the pavement of bus stop the driver of the bus or trolleybus shall stop?